Earthlink Broadband


LPV Issue

LPV [No Dial Tone] :
Checked in Midas for Voice AI, FOC 
Checked on Sonus
Checked on Speedracer Fir FOC and Installation
Deleted & Updated voice foc date & voice ai complete
Refreshed the account 2 times in midas
Polled order on Speedracer
Unplugged the phone line from modem
Checked SIP password
Updated gain calculations
Reprovisioned the line,
Isolated the phone line,
Tried different phone jack & different phone cord and a different phone
Escalated to Combo techs after completing these steps
[COPY AND PASTE THE DECISION TREE STEPS]

 

LPV [Echo, Static, Choppiness and Dropped calls] :
Checked SR2, Midas & Sonus 
Updated the TTLP & RTLP gains on the Covad
Reprovisioned the Line
Checked for the Splitter and Filters
Checked if the cx is using a cordless phone,
Asked the cx to try a regular corded phones
Escalated to Combo techs,
[COPY AND PASTE THE DECISION TREE STEPS]